Ferdie Kruger is the manager of the Fransen, a boutique hotel on the outskirts of Franseburg, Mpumalanga. When the Lourier hotel group buys this diamond in the rough as their latest acquisition, they send Thomas from their headquarters to monitor the transition. Thomas' ideas clash with Ferdie and his staff's old-fashioned way of doing things.

Thomas needs the staff to fill out forms regarding the current state of the hotel, while Ferdie fears that their feedback could ruin his reputation. Meanwhile, Danny is looking for someone to help him prepare for an audition, and Jony complicates things for Thomas after their unplanned romance the day before.

After a weekend away, Ferdie is back convinced that a swimming pool will ensure success in his hotel - that is if he can get the idea past Thomas. Uncle Dirk and Brenda lock up their platform accident in the barn, while Danny entertains a homeless man on his night shift.

Ferdie is looking for love. Thomas organizes a training day for the staff to sharpen their hospitality skills. Monica, the facilitator, is tested to the limit. In addition to the staff making her job difficult, Ferdie targets her as a partner.

Thomas and Ferdie try to resolve the constant conflict between Brenda and Maggie. While Maggie is busy, Danny has to help Malanie wash a mountain of dishes. This is disrupted when they see a large rat. Jony is on Uncle Dirk's trail, convinced that he drinks at work.