Georgie Parker stars as Terri Sullivan, the Nursing Unit Manager at All Saints Western General Hospital. She manages the general medical ward, affectionately known as the "Garbage Ward" because it takes the overflow of patients from all the other wards. Terri cares for a terminal cancer patient and reminds the elderly woman she can refuse treatment but her doctor, Harry Williams, has no intention of withdrawing treatment and accuses Terri of advocating euthanasia. The nursing staff clash with an incompetent medical intern who walks off the ward in the middle of a procedure. Connor thinks a patient is going through alcoholic withdrawal, Von gives Jared lessons on nursing, and Ward 17 plays host to a nervous bikie's wedding.

Dr. Harry Williams becomes the ward's newest, and most demanding, patient when he is admitted with a cardiac condition. While performing a delicate procedure on a patient whom she believes does not speak english, Von makes some inappropriate comments that upset her patient. Jarred connects with a young drug addict.

Ben saves the life of a drug dealer who is then admitted to Ward 17 where he antagonises Luke whose imprisoned brother he knows. Connor's social life risks affecting his job performance as he challenges Dr Wu on his treatment for a patient. Sophie returns to nursing following her husband's death and is assigned to Ward 17 but Terri has concerns about her wellbeing. Connor agrees to let Jared move in.

Bron faces the dilemma of becoming too attached to a patient when hunky muscle man Arnie Walker is brought in after falling off his motorbike. As his condition deteriorates, Bron suspects that his real problems may not be the result of the accident. Sophie faces professional and personal challenges on her first day back at work. Terri comes to the defence of a coworker who believes Terri is to blame for her dismissal.

When Jaz collapses after being slipped a party drug, Connor and Bron put their careers on line to care for her in the ward rather than officially admitting her. A cancer patient's relationship with his girlfriend dwindles due to his illness.