Jason Matthews ex-lover, Nicole Booth begins working at The Grand Waimea, which causes trouble for them both, when they must show the hotel owner Vincent Colville, that their past romance will not affect their work. Meanwhile, Gabriel gets himself into trouble when he is wrongfully accused of taking advantage of a 15 year old girl.

The Grand Waimea gains a new employee when Tessa Lewis is abandoned by her boyfriend and given a second chance by Jason, who offers her a job as a hotel maid. But Tessa has her sights on the concierge position. Meanwhile, Vincent struggles to impress one of his guests, when absurd requests are made. And MJ forces herself to think about her relationship with Chris.

Nicole is visited by her wealthy friends from Manhattan, and is thrown a surprise birthday party in her honor.

Nicole's handsome, successful fiance arrives, and Jason is surprised to find that he likes the man; Tessa contends with astronomers who are in town to witness an event that only happens every 70 years; Gabriel risks his job.

Tessa's ex-boyfriend arrives at the hotel determined to get her to help him run his latest scam. Meanwhile, Jason and Vincent wonder if Nicole's fiance, Morgan, has motives other than love for staying at the hotel.